Ask Paro for help

Chat with Paro

1. On your computer, open Oparo Connect.
2. On the left, click Messages.
3. At the top of the panel, click New chat with Paro.
4. Ask your question. Paro answers using your conversation and your workspace’s data — clients, invoices, tasks, tickets.

Tip: In a topic, use the Ask Paro box to ask about the current conversation without leaving it.

While Paro works through a complex request, “Paro is thinking” shows its progress step by step.

Use quick actions on a message

Point to a message, then pick:

• Summarize — a short summary of the discussion.
• Extract tasks — turns the discussion’s action items into tasks.
• Draft a reply — prepares a response you can edit before sending.

Approve what Paro proposes

When Paro proposes an action that changes your workspace — sending an email, updating a record — it never acts alone. The action waits for approval:

1. On the left, click Activity.
2. Under “Paro approvals”, review the proposed action.
   • Click View reasoning to read why Paro proposes it.
   • For a proposed email, click View proposed email to read it in full.
3. Click Approve or Reject.

Note: If you asked for the action yourself and you’re a manager, it shows as “Your request — to confirm” — click Confirm to proceed.

Talk to Paro by voice

1. Open your Paro conversation.
2. At the top, click Talk to Paro.
3. Speak naturally. If you stay silent, Paro goes on standby — speak to resume.

In Paro options during the call you can adjust:

Note: Voice minutes are metered per your workspace’s plan. If the monthly quota is reached, voice pauses until the next month — text chat keeps working.