Oparo glossary

Plain-language definitions of Oparo terms.

Filter terms

Add-on: An optional paid feature you can enable on top of your plan.
Client: A customer record in your Workspace CRM. Clients can have contacts, projects and invoices.
Contact: A person associated with a Client or Lead — for example a billing or technical contact.
Lead: A potential client you’re still qualifying, before they become a Client.
Oparo Access: Oparo’s identity and access management system — roles, permissions and sign-in security.
Oparo ID: Your personal identity account used to sign in to Oparo across every workspace you belong to.
Organisation: The business or legal entity behind a workspace (your company’s name, address and tax details).
Paro: Oparo’s AI assistant. Paro can explain features, guide you step by step, diagnose issues and escalate to support.
Portal: The secure space where your clients sign in to view invoices, tickets and shared files.
Seat: A licensed user slot in your plan. Inviting a member uses one seat.
Workspace: Your tenant — the operational environment where your team works in Oparo. Each workspace has its own data, settings and members.