Emails are not sending

Diagnose delivery problems step by step.

Confirm the recipient’s address is spelled correctly and ask them to check their spam or junk folder.

Open System status and look for an email incident. If one is listed, it’s a platform issue — no action needed on your side.

A previous bounce or complaint can place an address on the suppression list. Remove valid addresses from the suppression list, then resend.

Let’s get a specialist involved. Create a support ticket and we’ll preserve this troubleshooting history.

A platform email incident is in progress. We’re on it — your configuration is fine. Watch the status page for updates.

Great — delivery is working again. If it recurs, check System status and the suppression list first. Emails are not sending

Are emails failing for everyone, or just some recipients?

Need more help?

Try Paro, check live status, or contact our support team.

Open a ticket and a specialist will help you.

Check whether it’s your setup or a platform incident.