Fix a failed payment
Quick answer
Go to Billing & Plans → Payment method, update your card, then choose Retry payment.
A failed payment usually means your card expired, was declined, or hit a limit. Updating the card and retrying resolves most cases.
Step-by-step
-
Open Billing & Plans
Administration → Billing & Plans.
-
Update payment method
Enter a valid card and save.
-
Retry the payment
Select Retry payment on the failed invoice.
Common problems
Card keeps getting declined
Probable causes
- Insufficient funds
- Bank blocked the charge
- Incorrect billing address
How to fix it
Contact your bank or try another card, then retry.
Proration looks wrong
Probable causes
- Mid-cycle plan change
How to fix it
Proration adjusts your next invoice automatically; see the billing breakdown.
Was this article helpful?
Sorry this didn’t help. Would you like to ask Paro or contact support?